Quality Management

* Lead the Quality Control and Quality Assurance teams to ensure product compliance with specifications.

* Develop, implement, and maintain quality procedures, work instructions, and inspection standards.

* Ensure compliance with ISO 9001, food packaging requirements, and customer-specific standards.

* Monitor and report quality KPIs and drive actions for improvement.

Production Quality Control

* Oversee quality inspections for raw materials, in-process production, and finished products.

* Ensure adherence to approved product specifications and control plans.

* Monitor critical quality parameters such as weight, dimensions, color consistency, IML label positioning, sealing performance, stickability, drop-test performance, and visual appearance.

Customer & Complaint Management

* Lead investigations of customer complaints and non-conformities.

* Conduct root cause analysis using 8D, 5 Why, Fishbone Diagram, and other methodologies.

* Implement and verify corrective and preventive actions (CAPA).

* Act as the quality representative during customer visits and audits.

Continuous Improvement

* Drive quality improvement projects to reduce customer complaints, internal defects, scrap, rework, and production losses.

* Support Lean Manufacturing and Six Sigma initiatives.

* Lead quality improvement workshops with production and engineering teams.

Audits & Compliance

* Plan and conduct internal quality audits.

* Support certification and customer audits.

* Ensure all quality records and documentation are maintained and updated.

* Verify compliance with food-contact packaging regulations and customer requirements.

Team Leadership

* Manage and develop Quality Engineers, Supervisors, and Inspectors.

* Conduct performance reviews and training programs.

* Promote a culture of quality awareness across all departments.

Requirements

Qualifications

* Bachelor's degree in Engineering, Industrial Engineering, Polymer Engineering, Chemistry, or a related field.

* 3–5 years of experience in quality management within plastic packaging manufacturing.

* Minimum 2 years in a leadership or supervisory role.

Technical Knowledge

* SPC, FMEA, MSA, Control Plans, CAPA, 8D, Root Cause Analysis

* ISO 9001 Quality Management Systems

Skills

* Leadership and people management

* Problem-solving and decision-making

* Data analysis and reporting

* Effective communication and presentation skills

* Project management

* Continuous improvement mindset