Company Description Raya Customer Experience (Raya CX) is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies throughout North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets to deliver consistent, quality support. Raya CX offers integrated BPO solutions backed by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. Team members join a growing, international organization focused on developing talent and delivering outstanding customer experiences.
Role Description The CS English Speakers (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries and requests in English via phone, email, chat, and other channels, while maintaining a professional and empathetic tone. Responsibilities include resolving issues, providing accurate information about products and services, and escalating complex cases to the appropriate teams when needed. Team members are expected to follow standard operating procedures, meet performance targets, and accurately document all interactions in company systems. The role also includes collaborating with colleagues and supervisors, participating in coaching and training sessions, and contributing to a positive, customer-focused work environment.
Qualifications
Candidates should possess strong English communication skills at B2–C1 level, including clear speaking, active listening, and professional written communication. Candidates should possess customer service and problem-solving skills, with the ability to handle inquiries, manage complaints, and provide solutions efficiently. Candidates should possess basic computer and typing skills, including the use of CRM tools, email platforms, and data entry with attention to detail. Candidates should possess time management and organizational skills to handle multiple tasks, prioritize workload, and meet performance targets. Candidates should possess adaptability and teamwork skills to work in a fast-paced environment, follow guidelines, and collaborate effectively with colleagues and supervisors. Previous experience in customer service, call center, or BPO environments is beneficial. Availability to work full-time on-site in Qesm 1st 6 October, including flexible shifts if required. A high school diploma or equivalent is required; additional education in languages, business, or related fields is an asset.