Check guests in and out of the hotel with warm and engaging service. Sophisticated communication skills, both written and verbal. Focus attention on guest needs, remaining calm and courteous at all times. Take responsibility for any guest inquiries and problem solve to resolve any guest issues. Must possess a professional presentation. Must be flexible in terms of working hours, including overnights. Handle cash effectively and accurately. Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service. Promote and recommend the use of the hotel outlets and the spa. Assist in the coordination and blocking of rooms for incoming group and tour arrivals. Other duties as assigned.

Desired Candidate Profile

Previous customer service experience, preferably in a Hotel environment. An energetic, team-focused, and can-do attitude individual. Ability to work independently and demonstrate initiative in a dynamic environment. Enthusiasm to connect with guests and to hear their story. Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone. Self-motivated with a positive and professional attitude. Knowledge of Opera PSM is a bonus. Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods.