Job description

About Us 

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as a Shift Engineer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has great interpersonal skills.

Your day to day 

• Maintain the hotel in your qualified trade to the desired standard

  
  

• Shift inspection and rectification 

  
  

• Complete work orders as requested by the Chief Engineer to meet customer requirements

  
  

• Initiate/identify project work required throughout the hotel

  
  

• Implement and action the preventative maintenance program

  
  

• Demonstrate flexibility in changing the work schedule in light of guest priorities

  
  

• General building minor maintenance repairs

  
  

• Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established

  
  

• Ensure plant rooms are checked and cleaned and are in operating order

  
  

• Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day

  
  

• Conduct lighting checks to ensure all globes are in working order

  
  

• Investigate reported faults for laundry and kitchen equipment

  
  

• Carry out any minor repairs to guest rooms or public areas

  
  

• Liaise directly with departments regarding the completion of work orders and priorities in order of guest satisfaction

  
  

• Occupational Health and Safety Responsibilities

  
  

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

  
  

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

  
  

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

  
  

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

  
  

• Log security incidents and accidents in accordance with hotel requirements

  
  

People

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
• Anticipate guest needs, handle guest enquiries, and solve problems.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Assist guests and escort them to locations within the hotel at their request.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests’ needs.
• Maintain current hotel information to be able to provide information to guests.
• Demonstrate co-operation and trust with colleagues, supervisors, teams, and across departments.
• Communicate well to ensure effective shift hand-overs.
• Actively participate in organised meetings.
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way communication.
• Be open to new ideas and make changes in the job and routine as required.
• Work in line with business requirements.
• Complete tasks as directed by Management.
• Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements.
• Seek feedback on areas of shortfall.
• Maximize opportunities for self-development.
• Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision.
• Follow standards, policies, and procedures.
• Meet hotel attendance and grooming standards.
• Work effectively with customers and colleagues from different viewpoints, cultures, and countries.

Guest experience

• Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge

  
  

• Understands how their role fits with others and contributes to the success of business

  
  

• Understands the hotel’s facilities, products and services

  
  

• Provides information when requested and promotes hotel’s services, facilities and special events

  
  

• Implements department procedures and policies as needed

  
  

Responsible business

• Strive for constant improvement and take responsibility for your own performance 

  
  

• Adhere to InterContinental Hotel Group Corporate Code of Conduct

  
  

• Adhere to Hotel Handbook and general policies and procedures

  
  

• Adhere to Engineering Policies and Procedures

  
  

• Report problems to Management with suggestions for resolution

  
  

• Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures. 

  
  

• Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.

  
  

• Report security incidents and accidents in accordance with the Hotel requirements.

  
  

Accountability

This is the lead maintenance job in a full-service hotel. May supervise a small maintenance staff. 

Qualifications:

• Bachelor degree in mechanical or electrical engineering is a must. 

  
  

• Hotel experience preferred.

  
  

• Must be able to speak local language(s) good command of English is mandatory

  
  

• 1 - 2 years of experience

  
  

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.