Jobs / Secretary Jobs / Quality Assurance Specialist
On-site Full Time
Telecommunicate -
Egypt , Cairo
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Telecommunicate

Job Details

Employment Full Time
Category Sales
Industry Outsourcing/Offshoring
Quality Assurance Specialist – BPOLocation: Maadi, Cairo Employment Type: Full-Time
Responsibilities Monitor and evaluate customer interactions through calls, chats, and emails. Conduct quality audits according to company standards and KPIs. Identify performance gaps and provide detailed, constructive feedback. Prepare and maintain quality reports and performance dashboards. Work closely with Operations and Training teams to identify recurring issues. Ensure compliance with company policies, procedures, and client requirements. Participate in calibration sessions to maintain consistent quality standards. Track quality trends and recommend corrective and preventive actions. Escalate critical quality issues when necessary. Support continuous improvement initiatives across the account. Requirements1–2 years of experience in Quality Assurance within a BPO/Call Center environment. Strong knowledge of quality monitoring processes and BPO KPIs. Excellent communication and analytical skills. Good attention to detail.

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About Telecommunicate
Egypt, Cairo
Outsourcing/Offshoring
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