Field Bank Collection SpecialistTitle: Field Bank Collection Specialist Department: Egyptian Collections Nature of work: Field - PhoneJob purpose: Responsible for following up with late-paying customers for bank dues, contacting them on-site and collecting the due amounts, while adhering to the bank policies and collection procedures and maintaining a high level of professionalism in dealing with customers.Responsibilities and tasksVisit customers late in paying installments or dues according to the daily collection plan.Communicate with customers and clarify the amount due and payment deadlines.Collect the due amounts according to the bank's approved procedures and policies.Follow up on overdue cases, update data and results of visits in the system.Negotiate with customers to reach suitable payment solutions according to the permissions and policies allowed.Prepare daily reports on visits, collection operations, and the status of each customer.Follow up on payment promises and ensure their implementation on specified deadlines.Escalate difficult or stalled cases to the direct supervisor for appropriate action.Maintain customer data and banking information confidentiality.Commitment to bank policies and rules for dealing with customers and collections.Achieve monthly and daily collection targets and required performance ratios.Required qualifications: Secondary or higher education, preferably in Commerce, Business Administration, or Accounting.Previous experience in collection, customer service, or field sales is a plus.Familiarity with the banking sector or financing and collection companies is preferred.Proficient in using mobile apps and Microsoft Office.Ability to work in a role that mainly involves movement and direct interaction with customers.Skills: strong communication, negotiation, and persuasion abilities; ability to handle customers of different personalities; ability to work under pressure and achieve targets; organizational and time management skills for prioritizing visits; problem-solving and decision-making abilities within authority; commitment, discipline, and responsibility; ability to work independently and in a team.Additional details:

Details

• Number of vacancies: 50
• Shift system: morning and evening
• Benefits: health insurance, social insurance, transport allowance