Job responsibilities: Manage and guide the team and monitor daily performance. Handle complaints and complex escalations from customers. Monitor and analyze key performance indicators (KPIs) and provide reports. Train and develop team members to提升 service quality.Requirements: Higher qualification (Business Administration / Commerce or equivalent). 3-5 years of experience (at least 2 years as Team Leader or Supervisor). Proficient in MS Excel and CRM/ERP systems. Very good command of English.Details and conditions of work: Working hours: 9 hours (including a 1-hour break). Shift schedule: Rotational shifts. Leave: One weekly day off.
Additional details
- Number of vacancies: 30
- Shift system: Morning and Evening shifts
- Benefits: Health insurance, social security, transport allowance, overtime