Receptionist and Customer Service OfficerJob title: Receptionist and Customer Service OfficerDepartment: Administration / Customer ServiceEmployment type: Full-timeGender: FemaleJob purpose: We are seeking a Receptionist and Customer Service Officer with good communication skills and a neat appearance to be responsible for welcoming visitors and customers, responding to inquiries and calls, providing the necessary support to customers, and coordinating with different departments.Job duties and responsibilities: Welcoming visitors and customers in a polite and professional manner. Answering phone calls and routing them to the appropriate departments. Receiving customer inquiries and replying to them or directing them to the concerned person. Following up on customer requests and inquiries and ensuring timely responses. Recording customer data, inquiries, and follow-ups. Following up on complaints and feedback from customers and escalating them to the responsible party. Coordinating between customers and different departments within the company. Receiving and delivering correspondence and department-related documents. Scheduling visits and meetings when needed. Following up on emails and customer messages. Preparing simple reports on calls, inquiries, and complaints. Maintaining the appearance and organization of the reception area. Carrying out any other administrative tasks related to the job as directed by management. Qualifications: Higher education is required. 0 to 2 years of experience in reception or customer service, preferably in companies or factories. Proficiency in Microsoft Office, especially Word and Excel. Good command of English. Very good communication and customer handling skills. Ability to handle phone calls professionally. Appropriate appearance and courteous demeanor. Ability to work in a team and under pressure. Commitment and punctuality in working hours. Personal skills: Politeness and good manners. Communication and persuasion skills. Good listening. Quick response. Organization and time management. Calmness when dealing with customer complaints. Problem-solving ability. Commitment and confidentiality. Benefits: Net salary is determined according to experience and competence. Social security. Medical insurance. Meal. Incentives and allowances according to company policy. Opportunity for career development.

Additional details

• Number of vacancies: 1
• Shift system: Morning only
• Benefits: Health insurance, social security, transportation allowance, meals