Job description

The Role An international law firm is looking for one highly capable technical specialist to take end-to-end ownership of its HubSpot and Clio ecosystem.
This is not a conventional CRM administrator position.
We need someone who can combine HubSpot architecture and administration, Clio, advanced automation, API integrations and hands-on development and who is comfortable independently solving technical problems from design through implementation.
What You Will Own You will be responsible for: * designing and administering our HubSpot CRM architecture; * managing Sales, Marketing and Service processes; * creating pipelines, custom objects, properties, workflows and advanced automations; * administering and optimizing Clio Manage; * designing the data relationship between HubSpot contacts/deals and Clio clients/matters; * building and maintaining HubSpot ↔️ Clio integrations; * integrating Microsoft 365/Outlook, telephony, websites, forms, payments and other business systems; * using APIs, webhooks and middleware where native integrations are insufficient; * writing custom code when required; * managing data migration, deduplication, governance and quality; * creating management dashboards and operational reporting; * managing user permissions and access controls; * documenting the system and troubleshooting technical problems independently.
Technical Requirements Strong hands-on experience with: * HubSpot CRM administration and architecture; * complex HubSpot workflows and automation; * HubSpot custom objects and associations; * HubSpot APIs; * REST APIs; * webhooks; * OAuth/API authentication; * JSON; * JavaScript/TypeScript and/or Python; * data integrations and synchronisation; * CRM data architecture; * troubleshooting integrations and workflows.
Experience with Clio Manage and/or the Clio API is strongly preferred.
Experience integrating CRM systems with Microsoft 365, telephony, payment systems or other SaaS platforms will be a strong advantage.
Experience with Zapier, Make or similar platforms is useful, but the successful candidate must also be capable of working beyond no-code tools where required.
What We Are Not Looking For This role is not suitable for someone whose experience is limited to: * basic HubSpot marketing; * simple workflows; * data entry; * basic CRM administration; * website editing only; * no-code automation without API/development capability.
Ideal Profile You are someone who can receive a business requirement such as: “When a new international legal enquiry enters HubSpot, automatically classify it, assign it to the correct lawyer, track the consultation and payment, create or update the appropriate client/matter information in Clio, monitor follow-up and report the outcome to management.
” and determine how to design and implement the solution yourself.
You should be comfortable saying: “I can design this, build it, test it, document it and maintain it.
” Application Please submit: * CV; * LinkedIn profile; * HubSpot certifications; * details of your Clio experience; * examples of CRM integrations you personally built; * examples of APIs or custom code you personally implemented.
Shortlisted applicants will complete a technical assessment before interview.