Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

Guest service duties:

• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thanks guests with genuine appreciation and provides a fond farewell.
• Closely deals with all requests, problems and needs of guests staying at Rixos Hotels Egypt and finds solutions to problems, focusing on guest satisfaction.
• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company’s policies and procedures.
• Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
• Works in coordination with all departments and ensures the flow of necessary information.
• Follows the VIP procedures and greets VIP guests and bids them farewell.
• Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor about the atmosphere.
• Responds to guest inquiry forms and all written suggestions, complaints, etc.
• Takes part in training programmes and departmental internal communication meetings.

Environmental and quality responsibilities:

• Participates in activities organized to protect biological diversity and shares individual responsibilities to increase environmental knowledge and carry out necessary trainings.
• Ensures minimum consumption of currently used materials and equipment (paper, printed materials, etc.).
• Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects, and leads staff accordingly.
• Carries out all responsibilities related to the quality management systems implemented at the facilities.
• Performs all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thanks guests with genuine appreciation and provides a fond farewell.
• Closely deals with all requests, problems and needs of guests staying at Rixos Hotels Egypt and finds solutions to problems, focusing on guest satisfaction.
• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company’s policies and procedures.
• Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
• Works in coordination with all departments and ensures the flow of necessary information.
• Follows the VIP procedures and greets VIP guests and bids them farewell.