Company Description براق | Buraq is an AI-driven communication company specializing in advanced chatbot solutions that help businesses engage more effectively with their customers. By leveraging natural language processing and machine learning, Buraq delivers personalized, responsive interactions across multiple platforms. The company’s tools streamline customer service, automate routine responses, and support the analysis of customer feedback to uncover meaningful insights. Buraq focuses on transforming the customer experience, ensuring that every conversation is efficient, relevant, and impactful.
Role Description The Account Manager – Join the Buraq Team! role is a full-time, hybrid position based in Cairo, Egypt, with flexibility for some work-from-home arrangements. The Account Manager will oversee a portfolio of client accounts, serving as the primary point of contact and ensuring that Buraq’s chatbot solutions effectively meet client needs. Daily responsibilities include managing client relationships, understanding business objectives, coordinating with internal teams to deliver solutions, and monitoring performance metrics to drive improvements. The role involves providing proactive support, addressing client inquiries, and identifying opportunities for upselling or expanding services. The Account Manager will also conduct product training and onboarding sessions, gather feedback, and contribute to continuous enhancement of the client experience.
Qualifications
Strong Account Management and Customer Service skills to build trust, maintain long-term relationships, and ensure client satisfaction. Excellent Communication skills, both written and verbal, to clearly explain complex concepts and collaborate with clients and internal teams. Solid Analytical Skills to interpret data, track performance, and identify trends and opportunities for optimization. Experience in Training clients or team members on digital products or platforms, including preparing materials and delivering sessions. Background in Saa S, AI, or technology-driven solutions is highly beneficial. Ability to work effectively in a hybrid environment, managing time and priorities across office and remote work. Bachelor’s degree in Business, Marketing, Communications, Information Systems, or a related field, or equivalent practical experience. Proficiency with CRM tools and basic understanding of customer success practices is an advantage.