Job description

• Assist in the installation of radio, microwave, MPLS-TP, and OTN equipment, including IDUs, ODUs, antenna systems, feeders, and waveguides.
• Perform telecom site surveys and accurately collect site coordinates, elevation data, and site photographs.
• Conduct corrective maintenance and troubleshooting activities at telecom sites.
• Support installation, testing, and commissioning activities according to approved technical standards and project requirements.
• Prepare and submit weekly and monthly progress reports to the Communication Team Leader.
• Assist in technical planning and project implementation activities.
• Respond to customer technical inquiries related to installation and implementation activities.
• Participate in Customer User Acceptance Testing (UAT) and commissioning activities.
• Execute planned downtime activities following approved procedures.
• Provide remote and on-site technical support for customers locally and internationally.
• Investigate technical incidents and support root cause analysis.
• Escalate complex technical issues and customer concerns to senior engineers or the Communication Team Leader.
• Provide second-level technical support to field engineers when required.
• Maintain accurate technical documentation, installation records, and service reports.
• Ensure compliance with company policies, quality standards, and Health, Safety, and Environment (HSE) requirements.

Preferred candidate

Years of experience

5+ years

Degree

Bachelor's degree / higher diploma