Tasks Required:
Managing large volumes of inbound and outbound calls in a timely manner.
Following call scripts and instructions tailored to calls.
Identifying customer needs, clarifying information, and providing solutions or available alternatives.
Presenting marketing offers for the organization's products and services as appropriate.
Building sustainable relationships with customers by obtaining additional data such as (email or another phone number).
Maintaining records of all conversations in our call center database in an understandable manner.
Attending training sessions continuously to improve service level and performance.
Following procedures to achieve the customer service department's goals.
Additional Details
- Vacancies: 6
- Shift system: Morning and Evening