About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Retail Sales Representative is responsible for creating rapport with customers and assisting them in purchasing IKEA's product range. The role emphasizes maintaining merchandising standards and ensuring stock availability to meet sales targets. The representative is expected to exceed customer expectations by going the extra mile, fostering customer relationships, understanding diverse needs, and providing informed advice on products. Success in this role requires strategic thinking to spot sales opportunities, effectively manage inventory, and lead customer service initiatives aligned with IKEA values.

What you will do

Operational & Commercial

• Conduct daily inspections of the assigned area to check price labels, product tags, and communication media.
• Review stock levels daily and recommend orders to the Shopkeeper.
• Coordinate with Procurement Executive for stock information in the assigned area.
• Focus on customer satisfaction, meeting and serving them with empathy and care based on IKEA values.
• Engage in daily dialogues with guests for feedback and understand their needs.
• Develop effective ways to build relationships with customers, establishing trust and confidence.
• Understand customer requirements to prepare pro forma invoices.
• Maintain customer contact to advise on new items and follow up on quotations.
• Encourage the team to take immediate actions to improve customer service.
• Spot sales opportunities, suggest add-on sales, and offer solutions to achieve sales targets.
• Recommend improvements and actions for slow-moving or non-selling items.
• Use company merchandising methods to maintain full product displays.
• Remain an expert on the HFB product range.
• Stay informed about local market developments and company promotions.
• Keep up to date with product range changes and communicate issues to the Sales Manager.

Required skills to be successful

• Proactivity.
• Customer focus.
• Sales driven.
• Strong problem-solving skills.

What qualifies you for the role

• Secondary education.
• 3 years of experience in a similar role.
• Proficiency in English; Arabic preferred.
• Sales driven with excellent communication and interpersonal skills.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.