Responsible for assessing, supporting & following up on the development of business acquiring activities within the assigned groups. Works to achieve portfolio targets through acquiring new clients, identifying specific client needs and cross-selling all appropriate products and services.
Responsibilities1. Responsible for the service and portfolio development via setting effective action plans to achieve portfolio targets, maintain and develop strong relationships with clients, allowing for better understanding of their banking needs and enabling the generation of new business from referrals and the achievement of the portfolio targets.2. Initiate business through regular market calls/visits. Create opportunities for acquiring new customers from different potential sources. Prepare a periodic plan for Acquisition process & handle the overall fulfillment of the process.3. Cross-sell all types of E-payment products, POS, QR and E Commerce packages and all appropriate banking products and services suited for the fulfillment of these needs.4. Responsible for acquiring business and achieving the assigned targets and support the branches in target achievement.5. Capturing new opportunities and Follow up the achievement of target per Group.6. Promote, in coordination with the Group Branches, the offers to the targeted clients and support the Network to achieve targets.7. Conduct a visit to the eligible merchant to offer the POS, QR and Ecommerce services and packages and Receive their request and completing the files by submitting the tickets on the workflow tool and work on completing the process till providing the POS machines or the requested services.8. Reach out to customer leads through constant calls and visits, and wok on developing positive business relationships to create new opportunities through referrals and connections.9. Ensure that new markets & customers are approached to exploit market opportunities and enhance market share.10. Manage future and existing assigned products, set objectives and report on performance.11. Conduct follow up visits to Merchants in co-ordination with network representatives in order to support in providing advices and any required information, as to guarantee maximum customer satisfaction and maximize QNB ALAHLI's profitability.12. Follow up on any missing requirements, or documents, and handle merchant’s chargebacks, complaints and attempt to solve it, and work on retaining merchants13. Participate in cross-functional teams to execute product development plan.14. Monitor Business Acquisition, utilization and activation process and identify bottlenecks/deviations and recurrent maloperations within approved SLA.15. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.16. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, International Standards.17. Ensure full awareness and correct adoption of the bank’s policies and procedures in order to guarantee that QNB business is conducted in compliance with CBE rules, Local Laws, Internal rules and regulations, as well as International Standards.
Job Specifications:
Education:Bachelor Degree in Commerce, Business Administration or Economics.
Experience:A minimum of 6 years of experience in the banking field
Skills:Very good communication, interpersonal, analytical skills Multi-task oriented. Ability to use tact and diplomacy and maintain confidential information Ability to work under pressure and within a team Very good computer knowledge Fluency in Arabic and English written/spoken
Working Conditions:Based in the Head Office External Meetings and visits.