Front Office and Administrative Officer Job Summary The Front Office and Administrative Officer is responsible for managing the reception area, providing excellent customer service to visitors and callers, and supporting the day-to-day administrative operations of the organization. This role ensures efficient office management, maintains accurate records, and provides administrative support to various departments. Key Responsibilities Front Office Duties Welcome visitors, clients, and guests in a professional and friendly manner. Answer, screen, and direct incoming phone calls and emails. Manage visitor registrations and maintain visitor logs. Schedule appointments and coordinate meeting room bookings. Receive, sort, and distribute incoming mail and courier deliveries. Maintain a clean, organized, and professional reception area. Administrative Duties Prepare, file, and maintain office documents, records, and correspondence. Support management with administrative tasks, reports, and presentations. Coordinate office supplies, stationery, and inventory. Assist with travel arrangements, meeting logistics, and event coordination. Maintain employee records and other confidential documentation as required. Process invoices, purchase requests, and expense documentation when applicable. Ensure office equipment is operational and coordinate maintenance when needed. Office Coordination Liaise with vendors, service providers, and external stakeholders. Monitor office facilities and report maintenance issues. Ensure compliance with company policies and administrative procedures. Support onboarding activities for new employees. Assist with other administrative projects as assigned. Qualifications Bachelor's degree or diploma in Business Administration, Office Management, or a related field.2–5 years of experience in front office, reception, or administrative roles. Proficiency in Microsoft Office (Word, Excel, Power Point, and Outlook). Experience with office management systems is an advantage. Skills and Competencies Excellent verbal and written communication skills. Strong organizational and time management abilities. Professional appearance and customer service orientation. Ability to multitask and priorities effectively. High level of accuracy and attention to detail. Strong interpersonal skills and teamwork. Ability to handle confidential information with discretion. Problem-solving and initiative. Flexibility and adaptability in a fast-paced environment.