We’re Hiring: Student Success & Instructional Support Officer Location: Nasr City, Cairo, Egypt — On-site Employment Type: Full-Time Schedule: Flexible 8-hour shifts, mainly afternoon/evening Organization: Windsor University USA — Washington, D. C.-based Windsor University USA is looking for a motivated and student-focused professional to join our Cairo team as a Student Success & Instructional Support Officer. This role is ideal for someone who enjoys working with students, supporting faculty, following academic processes, and helping students stay on track from enrollment through graduation. About the Role This position combines student affairs, academic support, student follow-up, and instructional coordination. The selected candidate will work closely with students, faculty, and university staff to help provide a smooth and supportive academic experience. Who We’re Looking For We are looking for someone who is:• Experienced in the education field• Comfortable working directly with students• Organized and detail-oriented• Professional in communication• Able to follow academic policies and procedures• Patient, supportive, and student-centered• Able to work independently and follow up consistently• Comfortable working in an international university environment• Available to work on-site in Nasr City Important Location Requirement Because this is an on-site position, candidates must live within approximately 30 minutes of our Nasr City office. Applicants who live too far from Nasr City or outside Greater Cairo may not be considered. Office Location Nasr City, Cairo, Egypt Near El Tayaran Street / Al Hay As Sabea area Main Responsibilities• Support students with academic questions and general university guidance• Assist students with registration questions and graduation requirements• Follow up with students regarding attendance, academic progress, and deadlines• Help students understand university policies, procedures, and expectations• Assist faculty with course coordination and student communication• Support instructional delivery and academic follow-up• Communicate with students in a professional and helpful manner• Help resolve student concerns calmly and constructively• Support student engagement and student affairs activities• Assist with organizing student-related events and initiatives• Support student retention by identifying concerns early and following up• Maintain accurate student communication and follow-up records• Represent Windsor University USA professionally with students, applicants, faculty, and external contacts Required Qualifications• Bachelor’s degree required• Master’s degree preferred• Prior experience in the education sector is required• Strong English communication skills• Strong interpersonal and organizational skills• Good problem-solving ability• Ability to work independently in a fast-paced student-centered environment• Professional attitude and commitment to student success Preferred Experience Candidates with experience in any of the following areas are encouraged to apply:• Student affairs• Academic advising• Admissions• Enrollment• Teaching assistance• University administration• Student services• English language education• Education or training institutions• Computer Science or related academic fields Work Schedule• Full-time position• On-site at the Nasr City office• Flexible 8-hour shifts• Afternoon and/or evening availability preferred• Schedule may align with U. S. Eastern Time when needed Application Process Interested candidates should apply through the Windsor University USA application process. After initial review, selected candidates will receive an email with instructions to complete the application form on our website. Candidates may also be asked to complete a free English proficiency test through Windsor University USA. Applicants should expect to receive a response within approximately one week after completing the required steps. Apply Herehttps://windsoruniversity.us/careers/available-jobs/employee-information-form/English Proficiency Testhttps://windsoruniversity.us/duolingo/Interview Process• Shortlisted candidates may be invited to an online interview• Successful candidates may then be invited for an in-person interview• In-person interviews are usually held on Saturdays at the Nasr City office Note Recruitment is conducted on a rolling basis. Early applications are encouraged.