Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking a facilities and workplace services professional to coordinate and manage the day-to-day delivery of soft facilities services across the VOIS building. The role focuses on ensuring high-quality service delivery through effective vendor management, customer-focused support, budget monitoring, event coordination, and workplace operations. The successful candidate will play a key role in creating a safe, efficient, and positive workplace experience while aligning facilities services with business needs and organisational objectives.

What you’ll do

• Coordinate and oversee the delivery of soft facilities services across the VOIS building, ensuring a seamless workplace experience.
• Manage and monitor third-party service providers, including:
  • Catering services
  • Housekeeping and cleaning services
  • Business support services
• Ensure service quality standards are maintained and continuously improved.
• Plan and coordinate workplace events, fairs, exhibitions, and hospitality requirements.
• Support budgeting and planning activities related to facilities services and building operational expenses.
• Monitor building-related consumption and expenditure to ensure alignment with approved budgets.
• Coordinate internal logistics and operational requirements for in-house events and activities.
• Manage customer service requests and support meeting room, hospitality, and workplace service requirements.
• Oversee meeting room reservation management and ensure facilities are available and operational.
• Report maintenance observations and facilities-related issues to the property management team.
• Ensure business centres, office equipment, photocopying facilities, stationery, and consumables are available and functioning effectively.
• Liaise with the IT department to report and resolve technical issues affecting workplace services.
• Support additional facilities projects and workplace initiatives as assigned by Facilities Management.

Who you are

• Experience in facilities management with 3–6 years of relevant professional experience.
• Strong communication and stakeholder management skills.
• Good command of written and spoken English.
• Strong analytical capability with the ability to interpret data, numbers, and graphical reports.
• Able to work effectively in a fast-paced environment and manage competing priorities.
• Self-motivated with a proactive and solution-focused approach.
• Strong planning, organisation, and forecasting abilities.
• Good knowledge of Microsoft Word, Excel, and PowerPoint.
• Understanding of health & safety rules and regulations.
• Experience managing vendors and service delivery performance.
• Customer-focused mindset with excellent service management capabilities.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to manage a diverse portfolio of workplace and facilities services.
• Exposure to vendor management, budgeting, and operational planning.
• Involvement in workplace events, employee experience initiatives, and cross-functional collaboration.
• Opportunity to influence service quality and continuous improvement across the workplace environment.
• Experience working within a global organisation and supporting a dynamic business community.

What skills you will learn

• Advanced facilities and workplace operations management.
• Service performance measurement and vendor governance.
• Budget management and operational forecasting.
• Workplace experience and customer service excellence.
• Event planning, logistics coordination, and stakeholder management.
• Health, safety, and workplace compliance practices.
• Data-driven decision-making and facilities reporting.

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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