Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

The Associate Manager – Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup & Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects.
The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup & Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions.
The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives

Infrastructure services practice leadership

• Lead and manage the Infrastructure Solutions & Services practice.
• Establish delivery standards, methodologies, and best practices.
• Define infrastructure service offerings and delivery frameworks.
• Drive capability development and technical excellence across the team.
• Build and maintain infrastructure solution reference architectures.
• Develop service delivery models aligned with customer requirements.
• Support strategic growth and expansion of infrastructure services.

Solution Design & Consulting Leadership

• Oversee infrastructure assessments, consulting engagements, and solution architecture activities.
• Review and approve infrastructure designs and implementation approaches.
• Ensure solutions align with customer business objectives and technical requirements.
• Provide executive-level consulting and advisory services.
• Lead customer workshops, infrastructure assessments, and roadmap development initiatives.
• Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements.
  Project Management:

• Ensure successful delivery of infrastructure projects and programs.
• Govern project quality, timelines, and scope.
• Monitor project resource utilization.
• Review delivery risks and mitigation plans.
• Support large-scale and strategic customer engagements.
• Ensure projects meet agreed SLAs and KPIs.
  Stakeholder Management:

• Serve as the senior escalation point for infrastructure engagements.
• Build trusted advisor relationships with customers.
• Collaborate with sales, presales, product teams, and partner organizations.
• Participate in executive steering committees and governance forums.
• Support bid responses, proposals, and customer presentations.
  Risk Management
• Identify technical, operational, financial, and delivery risks.
• Develop mitigation strategies and contingency plans.
• Ensure infrastructure resilience and service continuity.
• Oversee major incident management and root cause analysis.
• Support disaster recovery and business continuity programs.
  Compliance & Auditing
• Ensure infrastructure services comply with regulatory requirements.
  Ensure alignment with:
  -ISO 27001
  -ISO 20000
  -NIST Framework
  -ITIL Best Practices
  -Business Continuity Standards
  -Data Protection Regulations
• Support internal and external audits.
• Ensure governance and quality standards are maintained.

Core competencies, knowledge and experience:

• 10 years of experience in infrastructure technologies and enterprise IT environments.
• Minimum 5 years of experience managing technical delivery teams.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Proven experience delivering large-scale infrastructure transformation programs.
• Strong consulting and customer engagement experience.
• Experience managing multi-disciplinary technical teams.
• Strong financial and commercial awareness.
• Strong communication, presentation, and negotiation skills.
• Experience working in enterprise and service provider environments.
• Excellent command of English.
  Must have technical / professional qualifications:
• Strong Knowledge and Experience with a mix of the following vendors and technologies
• Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift)
  o Storage Technologies (Dell, NetApp, HPE)
  o Backup and Disaster Recovery (Veeam, Commvault) 
  o Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring)
  o ITSM Solutions.
  o Azure, AWS knowledge is a plus.
  o ITIL Knowledge.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.