The iOS Application Support Engineer is responsible for supporting and maintaining production iOS applications built using Swift and SwiftUI . The role is aligned to L2 and L3 application support , focusing on incident resolution, root cause analysis, application stability, and continuous improvement of guest facing mobile applications in a hospitality environment.

Key Responsibilities:

• Act as the highest escalation point for complex iOS application issues.
• Perform deep root cause analysis of recurring or critical incidents.
• Diagnose and fix code level defects in Swift / SwiftUI.
• Lead performance optimization and crash reduction initiatives.
• Support complex releases, rollbacks, and emergency hotfixes.
• Collaborate with backend, DevOps, and security teams on systemic issues.
• Proactively identify risks impacting guest experience and availability.
• Provide technical guidance and mentoring to L2 support engineers.

Deliverables:

• Permanent resolution of critical and recurring iOS issues.
• Improved application performance, reliability, and release quality.
• Documented RCA reports with preventive actions.
• Reduced incident recurrence and improved SLA compliance.
• Standards and best practices for iOS application support.
• Permanent resolution of critical and recurring iOS issues.
• for iOS application suppo

Mandatory Technical Skills:

• Bachelor s Degree in Computer Science, Software Engineering.
• 5+ years experience in iOS development and/or L3 application support.
• Expert level proficiency in Swift and SwiftUI .
• Strong knowledge of iOS architecture, debugging, and performance tuning.
• Experience supporting high usage, guest facing mobile applications .

Tools / Platforms / Technologies:

• Mobile Apps (iOS Swift/SwiftUI)
• SQL (PostgreSQL)
• Monitoring Tools (Datadog, CloudWatch)
• Git / CI-CD Tools (GitHub, Jenkins, Azure DevOps)
• ITSM Tools (ServiceNow, Jira)

Preferred / Nice-to-Have Skills:

• Experience in luxury hotel or resort operations
• Knowledge of CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps)
• Knowledge of AWS
• Exposure to mobile app QA/testing tooling (Firebase, TestFlight)
• Strong grasp of API security , caching, and CDN optimization
• Experience with observability enhancements (dashboards, alerts, log enrichment)

Certifications (if any):

• ITIL Foundation Certification
• Apple App Development with Swift Certification
• ITIL Foundation (IT Service Management)
• Cloud or DevOps certifications supporting mobile CI/CD

Desired Candidate Profile

Mandatory Technical Skills:

• Bachelor s Degree in Computer Science, Software Engineering.
• 5+ years experience in iOS development and/or L3 application support.
• Expert level proficiency in Swift and SwiftUI .
• Strong knowledge of iOS architecture, debugging, and performance tuning.
• Experience supporting high usage, guest facing mobile applications .

Tools / Platforms / Technologies:

• Mobile Apps (iOS Swift/SwiftUI)
• SQL (PostgreSQL)
• Monitoring Tools (Datadog, CloudWatch)
• Git / CI-CD Tools (GitHub, Jenkins, Azure DevOps)
• ITSM Tools (ServiceNow, Jira)

Preferred / Nice-to-Have Skills:

• Experience in luxury hotel or resort operations
• Knowledge of CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps)
• Knowledge of AWS
• Exposure to mobile app QA/testing tooling (Firebase, TestFlight)
• Strong grasp of API security , caching, and CDN optimization
• Experience with observability enhancements (dashboards, alerts, log enrichment)

Certifications (if any):

• ITIL Foundation Certification
• Apple App Development with Swift Certification
• ITIL Foundation (IT Service Management)
• Cloud or DevOps certifications supporting mobile CI/CD