Role Purpose The IT Infrastructure Engineer is responsible for maintaining and supporting the organization’s IT infrastructure, ensuring smooth day-to-day operations, system availability, and efficient resolution of technical issues. The role focuses on end-user support, server management, virtualization, and network stability. Key Responsibilities & Duties• Provide end-user support, troubleshooting hardware, software, and system issues• Maintain and manage internal servers, including QNAP and related storage systems• Create and manage virtual machines and virtual environments (Virtualization)• Monitor system performance and ensure availability of IT infrastructure• Diagnose and resolve network issues (LAN/WAN, connectivity, access problems)• Support installation, configuration, and maintenance of IT systems and equipment• Perform regular system updates, backups, and security checks• Collaborate with internal teams to ensure smooth IT operations• Document issues, solutions, and system configurations Requirements• Bachelor’s degree in Computer Science, Information Technology, or related field.• 5+ years of experience in IT infrastructure or system administration.• Strong experience in end-user support and troubleshooting.• Hands-on experience with servers (QNAP or similar storage solutions).• Experience with virtualization technologies (VMware, Hyper-V, or similar).• Good understanding of networking concepts and issue resolution.• Strong problem-solving and communication skills.• Ability to work in a fast-paced environment and handle multiple tasks.