. IT Infrastructure & Security Management

• Maintain enterprise IT infrastructure including servers, networks, storage, and security systems.

• Monitor system performance to guarantee high availability, reliability, and optimal uptime.

• Implement and manage robust data backup and disaster recovery processes.

• Enforce IT infrastructure security protocols to comply with industry standards and internal regulations.

• Develop and execute strategic plans for infrastructure scaling and continuous improvement.

2. Enterprise Applications & Technical Support

• Oversee the functionality, integration, and performance efficiency of core enterprise applications.

• Perform deep-dive problem resolution for complex hardware, software, network, and application issues.

• Assist IT teams by extracting and analysing logs to expedite troubleshooting.

• Work alongside developers, analysts, and vendors to update, maintain, and improve internal software.

3. Site Facilities & Maintenance Operations

• Create and execute preventive and corrective maintenance plans for all onsite facilities and technical systems.

• Monitor and enforce strict safety regulations and quality standards during all maintenance procedures on systems, IT assets, and physical hardware.

4. Service Management, Governance & Leadership

• Manage incidents, service requests, problems, and changes through the IT Service Management platform.

• Identify operational inefficiencies and participate in automation and process optimization initiatives.

• Contribute to the standardization of IT governance policies and maintain comprehensive technical documentation.

• Provide guidance, technical leadership, and mentorship to junior IT staff members.

Requirements

• Bachelor’s degree in information systems, computer engineering, or equivalent.

Skills and Abilities:

• Minimum of 5 years of experience in IT infrastructure management.

• Proven experience in application management or a similar role.

• Extensive knowledge of enterprise hardware and software systems.

• Proven experience with network management and security practices.

• Strong problem-solving and analytical skills.

• Excellent communication and leadership abilities.

• Giza Residents will be preferred