Company Description Art of Service (AOS) is an integrated branding, production, and execution company that helps businesses create professional spaces, memorable events, high-quality printed materials, and premium customized products. Established in Egypt in 2016 and based in Cairo, AOS provides end-to-end project support from concept and design through material selection, production, installation, and delivery. The company’s core services include office branding and signage, events and booths, printing services, and corporate giveaways and custom manufacturing. Art of Service serves a wide range of clients, including corporate offices, real estate and construction companies, financial institutions, healthcare and educational organizations, retailers, manufacturers, hospitality businesses, NGOs, and growing SMEs. Through its Proudly Made in Egypt range, AOS offers customized bags, laptop sleeves, leather boxes, executive gift sets, and branded business accessories to deliver integrated solutions with reliable execution and lasting impact. Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Cairo. This role is responsible for managing and optimizing customer relationships, maintaining CRM databases, and ensuring accurate and up-to-date customer information. Day-to-day tasks include tracking and analyzing customer interactions, generating reports, and supporting sales and account teams with insights that enhance customer satisfaction and retention. The specialist will coordinate with internal teams to follow up on client requests, ensure timely delivery of services, and support project execution from initial contact through post-delivery feedback. The role also involves identifying opportunities to improve CRM processes, implementing best practices, and contributing to customer-centric initiatives across the organization. Qualifications Strong Customer Relationship Management (CRM) skills, including database management, customer segmentation, and follow-up tracking. Solid Analytical Skills to interpret customer data, generate meaningful reports, and support decision-making. Effective Communication skills for clear, professional interaction with clients and internal teams. Sales-oriented mindset with the ability to support upselling, cross-selling, and customer retention efforts. Project Management abilities to coordinate timelines, manage multiple customer accounts, and ensure smooth execution of deliverables. Proficiency in CRM software and Microsoft Office (especially Excel and Power Point) or similar tools. Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience. Detail-oriented, organized, and able to work effectively in a fast-paced, client-focused environment. Experience in branding, events, printing, or related industries is an advantage.