Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking a skilled professional to manage and support end-to-end service change management processes, ensuring the stability and quality of global Vodafone services. This role plays a key part in evaluating, coordinating, and optimising change requests while collaborating with stakeholders across multiple functions to minimise service impact and enhance operational efficiency.

What you’ll do

• Review and ensure high-quality documentation for change requests (CRQs)
• Support change owners in planning, preparing, and executing service changes
• Assess the potential impact of changes on live services and ensure risks are properly evaluated
• Ensure all change requests are reviewed, approved, and authorised by relevant stakeholders
• Drive adherence to change management processes and ensure compliance across activities
• Assign and coordinate change requests across the appropriate internal teams
• Recommend and implement continuous improvement initiatives within change management processes
• Facilitate communication across internal teams, external partners, and stakeholders regarding changes and service impact

Who you are

• Experience in change management and service management within an IT or telecommunications environment
• Strong understanding of ITIL-based change management processes
• Demonstrated experience in data centre services, network services, or application operations
• Ability to evaluate service impact and ensure operational stability
• Effective communication skills with the ability to engage diverse stakeholders
• Analytical thinking with a focus on process compliance and continuous improvement
• Proven experience (4+ years) in service management or a related field

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on global programmes impacting critical customer services
• Exposure to international stakeholders, technologies, and large-scale service environments
• A collaborative environment focused on innovation, continuous improvement, and knowledge sharing
• Professional growth through hands-on involvement in change and service management processes

What skills you will learn

• Advanced change management frameworks and global service governance practices
• Stakeholder engagement and cross-functional collaboration skills
• Risk assessment and service impact analysis within complex IT environments
• Continuous improvement methodologies within service management

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.