Job description

Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.

Job Summary:

We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.

Responsibilities:

Voice Support

• Handle inbound and outbound calls from German-speaking customers.
• Resolve customer inquiries and provide accurate information.
• Deliver exceptional customer service while maintaining quality standards.
• Escalate complex cases to the relevant teams when required.

Non-Voice Support

• Respond to customer inquiries via email, chat, and ticketing systems.
• Process requests and update customer records accurately.
• Document customer interactions and case resolutions.
• Meet service level agreements (SLAs) and quality targets.

Operations Support

• Follow established processes, policies, and compliance requirements.
• Collaborate with internal stakeholders to resolve customer issues.
• Support continuous improvement initiatives and operational excellence.
• Meet productivity, quality, and customer satisfaction KPIs.