Overview – KPMG Middle East
KPMG has grown to become one of the largest professional service providers in the Middle East having three lines of services: audit, tax, and advisory. Currently, KPMG’s ME Cluster workforce is over 5,000. With ambitious growth objectives, we are continuously looking for talent various functions and levels. KPMG operates through an experienced leadership with dedicated regional teams, which enables our network of professional talent, our technologies and our products and solutions to quickly come together to meet clients’ needs. Our company’s vision is to be recognized as a truly transformed firm, trusted by our people, our clients, and our society. We value the fresh perspective that experienced professionals can bring. Whether you are currently working in industry, the public sector, a smaller firm, or another 'Big Four' organization, you can expect to make a difference from day one
Job Summary:
The Service Now Specialist will support the development, configuration, and enhancement of the Service Now platform while collaborating closely with stakeholders to deliver solutions that meet KPMG standards and business requirements.
Duties and Responsibilities:
Contribute to the development, configuration, and maintenance of Service Now applications and workflows. Assist in the implementation and improvement of Service Now modules, including ITSM, HRSD, ITAM, ITOM, SPM. Collaborate with stakeholders to understand business needs and translate them into technical solutions. Design and configure forms, workflows, service catalogs, reports, and dashboards. Troubleshoot issues and support system stability and performance. Participate in testing, deployment, and documentation efforts for Service Now solutions. Ensure all configurations adhere to KPMG technology, security, and governance standards. Support junior team members and contribute to knowledge sharing and capability development.
Qualifications:
Education & Certifications Bachelor's degree in Computer Science, IT or related field. Service Now CSA certification required; additional certifications preferred.
Experience & Skills 3–5 years of experience with Service Now development and configuration. Hands-on experience in Service Now administration, workflows, and integrations. Proficiency in Java Script and Service Now application customization. Strong understanding of ITSM processes and Service Now modules. Excellent troubleshooting and communication skills, with a collaborative mindset.
Preferred Experience Familiarity with ITSM, HRSD, ITAM, ITOM, SPM and Flow Designer. Basic experience in integration architecture and techniques. Exposure to Agile methodologies and project delivery frameworks.
What we Offer:
KPMG supports equal opportunities for all prospected candidates. We commit to provide personal and professional development for all our employees. We operate in a friendly supportive environment. We respect each other and draw strength from our differences. We prioritize the employee well-being by adapting Pioneer ways for work live balance.