We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. The British Council is seeking a highly professional and customer-focused Customer Service and Sales Officer to join its Customer Management team. This role plays a key part in delivering an outstanding customer experience while supporting the organisation s English and Examinations business objectives. Acting as an ambassador for the British Council, the post holder is responsible for providing accurate information and high-quality service to customers and students across multiple channels. The role involves guiding customers throughout their journey, from initial enquiry through to registration, ensuring a consistent and seamless experience aligned with corporate standards and global customer service strategy. In addition, the role contributes to achieving agreed sales and conversion targets by proactively engaging with prospective customers, understanding their needs, and promoting relevant products and services. The post holder will maintain strong relationships with customers, utilise CRM systems effectively, and support business growth through informed and professional interactions. Working collaboratively with internal stakeholders, the Customer Service and Sales Officer will support the delivery of teaching and examinations services, ensure accurate data management, and uphold the highest standards of compliance, safeguarding and financial processes. The role requires the ability to manage competing priorities in a fast-paced environment while maintaining attention to detail and service excellence. The ideal candidate will demonstrate strong communication and organisational skills, a results-oriented mindset, and a commitment to delivering high-quality customer service within a target-driven environment. This is an excellent opportunity to contribute to a purpose-led organisation that builds connections, understanding and trust through education and cultural relations.

Desired Candidate Profile

The ideal candidate will demonstrate strong communication and organisational skills, a results-oriented mindset, and a commitment to delivering high-quality customer service within a target-driven environment.