• Generating potential leads by reaching out to new customers and introducing them to the company.
• Maintaining regular contact with customers, whether through frequent visits or phone calls, to present automotive spare parts to them.
• Informing customers about new products and their prices, and explaining their features to them.
• Understanding customer needs and identifying the products they require to recommend purchases and reach agreements.
• Selling automotive spare parts and achieving set targets.
• Preparing order documents and agreeing with the customer on payment method, number of payments, and delivery date.
• Following up with the driver to ensure customers receive orders on time, and if there are any problems.
• Assisting in delivering orders and collecting payments when needed.
• Collecting customer feedback and opinions about the company’s products and prices to prepare relevant market trend reports to present to the Sales Manager.
• Analyzing customer purchases and recommending adjustments to imported products according to their requests.
• Verifying the customer account balance and reconciling it with their statement.
• Sending customer invitations to the requested commercial department to be added to customer accounts
• Availability on the customer database of those responsible through continuous communication and an organized system for their interactions
• Returns and refunds with customers and the responsible supervisor
• Reducing the return rate from the invoice to coordinate adjustments and precise with customers to confirm the order before preparing it