Job Objective The CCTV Control Room Supervisor is responsible for overseeing the daily operations of the CCTV control room, ensuring continuous monitoring of all surveillance systems, coordinating responses to security incidents, managing control room staff, and maintaining compliance with company policies,GMP requirements, and security protocols. The role ensures the protection of personnel, assets, and property across all facilities Internal: General Services-Maintenance, IT, Warehouse, Quality, Laband PLC departments. External: External Vendors. Key responsibility Control Room Operations Monitoring Supervise the operation of CCTV systems across all facilities, ensuring 24/7 surveillance coverage. Monitor live feeds, alarms, and security alerts; ensure timely detection of any suspicious, unsafe, or non-compliant activities. Ensure all camera systems, NVRs, access control points, and monitoring equipment are functioning correctly. Team Leadership & Supervision Lead and manage CCTV Operators; organize duty rosters and shift plans. Provide training, coaching, and performance assessments for control room staff. Enforce discipline, compliance, and operational standards among team members. Incident Response & Coordination Act as the central communication point for all security-related events. Coordinate with security guards, facility supervisors, and the Security Manager to handle incidents. Escalate critical events immediately following the escalation hierarchy. Document all incidents, breaches, and irregularities in the daily control room logbook. Compliance & Documentation Ensure compliance with internal security procedures, access control rules, and GMP regulations within controlled areas. Maintain accurate records of incidents, shift reports, equipment maintenance, and system audits. Ensure video footage is archived according to company retention policies. Guarantee that surveillance complies with data privacy and legal standards. System Maintenance & Technical Coordination Perform daily equipment functionality checks and escalate any issues to IT or technical service providers. Follow up on repairs, upgrades, or maintenance of CCTV systems and monitoring infrastructure. Assist insetting new security technologies or system integrations. Security Enhancement & Risk Prevention Identify blind spots, technical vulnerabilities, or coverage gaps; propose improvement actions. Participate in security risk assessments and facility inspections. Support crisis management, emergency response operations, and evacuation procedures.

Desired Candidate Profile

Academic experience required

Associate degree required; bachelor's degree in management, IT, Telecommunications, or an equivalent field is preferred.

Professional Experience Required

2-3 years of experience in security operations or CCTV control rooms. Previous supervisory or team-lead experience preferred. Experience in manufacturing, pharmaceutical, or high-security environments is an asset.

Computing Skills

Knowledge of CCTV systems, NVRs, access control, and intrusion detection systems. Computer literacy and familiarity with control room software.

Personal Skills

Strong leadership and team management abilities. Excellent observational and situational awareness skills. Ability to handle incidents calmly and professionally. Report writing, documentation accuracy, and communication skills. Integrity, confidentiality, and high work ethic.

Languages

Good in Arabic and English