Company Description Proleaders Company - شركة نخبة القادة is a training solutions provider focused on empowering individuals and organizations through tailored, market-relevant programs. The company offers a wide range of linguistic, administrative, and technical training designed to support participants’ professional and academic goals. Its team consists of experienced trainers who use interactive and innovative methods to deliver knowledge and build practical skills. All programs follow modern educational approaches and best practices, emphasizing real-world application and measurable outcomes. Proleaders is committed to continuous improvement, high-quality training, and meeting client needs in a professional and results-oriented manner.
Role Description The Telesales Specialist is a full-time, on-site role based in Giza, responsible for promoting the company’s training services to prospective and existing clients over the phone. Day-to-day tasks include contacting leads, presenting training programs clearly, answering inquiries, and guiding potential participants through the registration process. The role involves following up on calls, maintaining accurate records in CRM or tracking systems, and achieving individual and team sales targets. The Telesales Specialist collaborates with the customer service and training teams to ensure a smooth participant experience and provides feedback on client needs and market trends. The position also requires handling basic customer support issues, escalating complex cases when needed, and representing the company’s values in every interaction.
Qualifications
Candidates should possess strong Sales skills, including telesales, negotiation, and target-driven selling. Candidates should possess excellent Communication skills, both verbal and written, with the ability to explain services clearly and professionally. Candidates should possess solid Customer Service and Customer Support skills, including handling inquiries, resolving issues, and building long-term client relationships. Candidates should possess basic Training-related awareness, with the ability to understand and present training programs and learning outcomes effectively. Additional beneficial qualifications include prior experience in telesales or call center environments, proficiency in CRM tools, good organizational skills, and the ability to work in a fast-paced, target-oriented setting. Relevant education in Business, Marketing, Communications, or a related field is preferred, along with proficiency in Arabic and working knowledge of English.