We are seeking a professional, dependable, and customer-oriented Night Shift Receptionist to manage front desk operations during overnight hours. The successful candidate will be responsible for welcoming guests, handling check-ins and check-outs, responding to guest inquiries and concerns, managing reservation-related tasks, and ensuring a smooth guest experience throughout the night.

Key Responsibilities

Guest Services

• Welcome guests and visitors in a warm and professional manner.

• Handle late-night check-ins and early-morning check-outs efficiently.

• Assist guests with inquiries, requests, and information about the property and local area.

• Address guest concerns and resolve issues promptly and professionally.

• Ensure a high level of guest satisfaction at all times.

Reservations & Front Desk Operations

• Manage reservation inquiries received by phone, email, and online booking channels.

• Update and maintain accurate guest and reservation records.

• Monitor upcoming arrivals, departures, and room availability.

• Process payments and maintain proper documentation when required.

• Answer incoming calls and direct inquiries appropriately.

Reporting & Communication

• Maintain accurate shift logs and records of guest interactions.

• Report incidents, guest feedback, and operational concerns to management.

• Prepare handover notes to ensure smooth communication between shifts.

Requirements

Qualifications

• Previous experience in reception, hospitality, customer service, or a related field is preferred.

• Excellent communication and interpersonal skills.

• Strong customer service orientation and problem-solving abilities.

• Proficiency in Microsoft Office and the ability to learn property management systems.

• Ability to work independently and responsibly during overnight hours.

• Professional appearance and positive attitude.

• Good command of English; additional languages are an advantage.

Key Competencies

• Customer service excellence

• Strong communication skills

• Attention to detail

• Reliability and accountability

• Problem-solving ability

• Professionalism and discretion

• Ability to remain calm under pressure

Working Hours

• 6:00 pm - 12:00 am