We are looking for a motivated and proactive Technical Support Engineer to join our IT team in IT & Infrastructure Company.

The ideal candidate will provide first-line technical support to end-users, ensuring smooth and efficient IT operations across multiple locations.

???? Locations:

Rehab – Madinaty – Celia – Sahel – Noor

• Provide technical support and assistance to end-users, both in person and remotely, ensuring timely resolution of hardware, software, and network issues.

• Troubleshoot and resolve technical problems, escalating complex issues to the appropriate teams or vendors, and following up to ensure satisfactory resolution.

• Install, configure, and maintain computer hardware, software applications, and peripheral devices, ensuring their optimal performance.

• Respond to user inquiries, providing guidance and instructions on how to use various IT systems and tools effectively.

• Manage and maintain user accounts and permissions, ensuring data security and adherence to company policies and procedures.

• Perform regular system and software updates, patches, and upgrades to ensure the security and stability of IT infrastructure.

• Assist in the deployment and onboarding of new employees, including setting up workstations, user accounts, and access privileges.

• Document and maintain accurate records of technical issues, solutions, and troubleshooting steps in the knowledge base or ticketing system.

• Collaborate with cross-functional teams to implement IT projects and initiatives, providing technical support and expertise as needed.

• Stay up to date with emerging technologies and industry trends, continuously expanding your knowledge to provide effective IT support.

Requirements

• Bachelor's degree in computer science, information technology, or a related field is preferred.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Solid understanding of computer hardware, software applications, operating systems (e.g., Windows, macOS), and network concepts.

• Troubleshooting hardware and software issues, including diagnosing, and resolving connectivity, performance, and compatibility problems.

• Experience in configuring and troubleshooting common software applications, including Microsoft Office Suite and email clients.

• Knowledge of network protocols, basic network troubleshooting, and remote support tools.

• Proven experience in an IT support role, providing technical assistance and troubleshooting to end-users.

• Solid understanding of computer hardware, software applications, operating systems (e.g., Windows, macOS), and network concepts.

• Familiarity with troubleshooting hardware and software issues, including diagnosing and resolving connectivity, performance, and compatibility problems.

• Experience in configuring and troubleshooting common software applications, including Microsoft Office Suite and email clients.

• Strong problem-solving and analytical skills, with the ability to identify and resolve technical issues efficiently.

• Knowledge of network protocols, basic network troubleshooting, and remote support tools.