Objective of the Position:

We’re looking for a mid‑level Quality Assurance Specialist to ensure our sales and support interactions consistently meet high standards of quality and customer satisfaction.

Key Responsibilities:

• Monitor sales interactions (calls, chats and emails) to ensure they meet quality standards.

• Gather audit feedback and identify opportunities to enhance performance and processes.

• Share practical quality tips with sales teams to improve individual and team performance.

• Collaborate with sales leaders to align quality standards and calibrate evaluations.

• Prepare regular quality performance reports for management.

• Identify process gaps and suggest improvements across the sales cycle.

• Monitor customer feedback and integrate insights into ongoing quality improvements.

Requirements

Education & Experience:

• Bachelor’s Degree in Business Administration or a related field.

• 1+ Year of experience in quality assurance

Technical Skills:

• Experience monitoring sales or technical calls is preferred.

• Certifications in COPC or Six Sigma are a plus.

• Strong communication skills and a keen eye for detail.

Soft Skills:

• Strong Communication skills

• Details oriented

• Problem solver

• Initiative

Competencies:

• Attention to detail

• Strong business process understanding.

• Ownership and accountability for quality.

• Ability to work under tight deadlines.

• Mentorship and collaboration skills.

Skills:

• Problem Solving

• Ownership

• Time management