Job Description

Roles & Responsibilities

Oversee all front office operations, including check-in, check-out, and guest services, ensuring smooth and efficient workflows. Manage and supervise the front office team, including receptionists, concierge, and bell staff. Train and develop front office staff to uphold Swiss tel s luxury service standards. Monitor guest satisfaction by addressing feedback, resolving complaints, and ensuring exceptional service delivery. Coordinate with other departments, such as housekeeping and maintenance, to meet guest needs. Maintain accurate records of guest accounts, room availability, and reservations. Ensure compliance with Swiss tel policies and procedures in all front office operations. Develop and implement strategies to enhance guest experiences and operational efficiency. Prepare and manage the front office budget, ensuring cost control without compromising service quality. Conduct daily briefings and meetings to update staff on operational goals and guest arrivals. Monitor and manage room allocations, upgrades, and VIP guest arrangements. Handle emergencies or unexpected situations involving guests or operations professionally. Oversee the implementation of technology and software used in front office operations. Ensure proper handling of cash, credit card transactions, and billing processes. Analyze and report key performance metrics for the front office to senior management. Foster a welcoming and inclusive atmosphere for both guests and employees. Collaborate with the sales and marketing team to manage group bookings and promotional offers. Monitor and maintain lobby cleanliness and ambiance, aligning with Swiss tel s luxury image. Act as a role model for exceptional guest service and professional conduct. Stay updated on industry trends and recommend improvements for front office operations.

Desired Candidate Profile

Education: 4-year bachelor’s degree

Experience: At least 5 years of related work experience following theoretical education.

Foreign Language: Sufficient level of English to communicate effectively with guests and employees.

Courses and Training: Prior attendance in seminars and trainings in the related.

Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).

Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests’