Job description

About Us 

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as a Sales Secretary . You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills.

Your day to day 

• Maintain general filing systems

• Answer incoming telephone calls and either transfer, redirect or take a message

• Prepare files, reports, correspondence and other relevant business documentation

• Handle general enquiries

• Arrange appointments and meetings

• Take dictation of correspondence as required

• Open and sort mail

• Maintain confidentiality at all times on all matters

• Demonstrate essential overall knowledge of the organization

• Understand the responsibilities of other units and departments and co-operate with them

• Access and use work processing computer packages and keep up to date with enhancements to latest upgrades

• Demonstrate Awareness of Brand Standards policies and procedures and ensure all procedures are conducted safely and within its guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

• Maintain the strictest confidentiality at all times on all matters

• Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures. 

  
  

• Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.

  
  

• Report security incidents and accidents in accordance with the Hotel requirements.

  
  

What we need from you

The jobholder must drive for results; take responsibility of his/her performance and constant improvement, adapt to changes and respect diversity, reliable and have strong impact on others. A bachelor degree on relevant studies, fluency in English and good administrative skills, and computer proficiency is a must. Two years’ experience in the same field is a plus. 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.