Job description

 About Us 

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as a Guest Experience Host. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills.

Your day to day 

Receive and welcome all guests to the Restaurant. 

Allocate tables to walk-in guests, or as per their advance booking requirements, and escort them to their tables and ensure that their seating arrangements are satisfactory. 

Attend to initial guest requirements before handing over to station Waiter/ Captain. 

Answer telephones and handle enquiries and bookings, giving a prompt and professional service. 

Acquire an in-depth knowledge of the Menu, Wine List and any special Promotions so as to recommend to the guest appropriately, so as to maximize sales. 

Oversee the activities of the waiting staff and assist where necessary. 

Maintain and periodically change Menu and Menu Inserts as directed. 

Communicate any special requirements regarding table bookings to Supervisors/ Restaurant Manager. 

Be familiar with guests’ names, their preferences concerning food, beverage, service and tables and tend to the guests accordingly. 

Make special arrangements by referring to Guest History Record. 

Attend to all departing guests ensuring a courteous farewell

Prepare daily reservation reports and communicate expected guest volumes to the restaurant management team.

Support the team in achieving guest satisfaction and service quality standards

Ensure the reception and waiting areas are clean, organized, and presentable at all times

What we need from you

Minimum 1 years' experience in a hotel front office department preferably

Fresh graduates are welcomed. 

Excellent customer relations, problem solving and time management skills

University graduate

Excellent communication skills

Skilled in customer service.

Highly presentable appearance

Excellent interpersonal and communications skills

Administration skills (Microsoft Office)

Excellent command of English language

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.