Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Develops and implements the hotel's wine programme in alignment with the brand's Food & Beverage strategy and business objectives.
• Ensures the wine service standards are integrated into the overall Food & Beverage operational plans.
• Creates an exceptional wine experience that exceeds guest expectations through professional service and expert recommendations.
• Curates and maintains a balanced wine list that reflects guest preferences, seasonal trends, regional specialties and market demands.
• Selects, evaluates and sources wines from approved suppliers while maintaining the hotel's quality standards and budget objectives.
• Builds and maintains strong relationships with wineries, distributors and beverage suppliers to ensure availability of premium products.
• Recommends appropriate wine pairings with menu items to enhance the overall dining experience.
• Conducts wine tastings and educational presentations for guests, VIPs and special events.
• Oversees proper wine storage, cellar management and inventory control to ensure optimal product quality.
• Ensures wines are stored, handled and served at the correct temperatures and according to international service standards.
• Monitors wine inventory levels and establishes minimum and maximum stock quantities to support operational requirements.
• Controls and analyses the following:
  • Wine sales performance and profitability.
  • Wine cost percentages and inventory variances.
  • Wine quality, presentation and service standards.
  • Guest satisfaction related to wine service.
  • Wine spoilage, breakage and wastage.
  • Cellar organization and stock rotation (FIFO).
• Conducts regular inventory counts and investigates discrepancies.
• Maximises departmental profitability through strategic wine sales, upselling and promotional activities.
• Works closely with Executive Chef and Restaurant Managers to develop wine pairing menus and special promotions.
• Supports banquet operations by recommending suitable wine selections for conferences, weddings and special events.
• Prepares seasonal wine promotions and special wine menus to increase revenue.
• Ensures compliance with local alcohol laws, licensing regulations and responsible alcohol service practices.
• Trains restaurant, bar and banquet employees on wine knowledge, service etiquette, food pairing techniques and upselling skills.
• Develops training programmes and conducts regular wine education sessions to improve team product knowledge.
• Coaches and mentors employees to achieve excellence in wine service standards.
• Participates in the recruitment, orientation and development of beverage team members where required.
• Organises regular wine tastings for staff to improve product familiarity and service confidence.
• Reviews guest feedback regarding wine service and implements corrective actions where necessary.
• Attends departmental meetings and management meetings according to the hotel schedule.
• Maintains accurate wine lists, tasting notes, pricing structures and product specifications.
• Updates wine menus whenever new vintages, labels or promotions are introduced.
• Monitors wine market trends, emerging regions, new producers and industry innovations to continuously improve the wine programme.
• Prepares monthly reports on wine sales, inventory, purchasing and profitability.
• Assists in preparing the annual beverage budget related to wine operations.
• Controls purchasing activities in accordance with hotel procurement policies.
• Ensures proper maintenance, cleanliness and organisation of wine cellars, storage rooms and wine service equipment.
• Protects and maintains wine preservation systems, decanters, glassware and serving equipment.
• Creates a motivational working environment that encourages teamwork, professionalism and continuous learning.
• Promotes effective communication between the wine programme and all Food & Beverage outlets.
• Conducts regular wine quality evaluations and removes products that do not meet hotel standards.
• Participates in brainstorming sessions to introduce innovative wine concepts, tasting experiences and promotional activities.
• Supports sustainability initiatives by promoting environmentally responsible wineries, reducing waste and improving recycling practices.
• Ensures proper disposal of bottles, corks, packaging materials and other recyclable waste.
• Implements energy-saving practices within wine storage and beverage operations.
• Ensures chemicals used for cleaning wine equipment and storage areas are handled safely and in accordance with legal requirements.
• Participates in Food Safety and Quality Management System meetings as required.
• Ensures compliance with HACCP, food safety regulations, hygiene standards and hotel quality procedures.
• Identifies operational issues, analyses information and develops practical solutions to improve wine service and profitability.
• Maintains the highest standards of professional appearance, guest interaction and confidentiality.
• Performs any additional duties assigned by hotel management that support the successful operation of the Food & Beverage Department.

• Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
• Foreign Language:  Sufficient level of English to communicate effectively with guests and employees.
• Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.
• Computer Literacy: MS Office applications.
• Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.