Job Description

Roles & Responsibilities

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Key Roles:

• Providing Corporate Clients with professional and high-quality services that meet clients requirements and exceed their expectations.

• Identifying Corporate clients needs and fulfilling them with proper bank s products &services.

• Handling and managing Corporate Clients requests, inquiries, calls and emails related to their accounts, products, and services in a proper and professional manner, while referring them to respective RM/related unit within TB whenever needed

• Resolving clients complaints/service issues either directly or in coordination with relevant teams including CBC and follow cases through or resolution

• Cross selling and promoting bank s services &products. Maintain sufficient knowledge of cash management and trade finance services.

• Receiving Account Opening, Trade Finance requests (LCs,LGs,BCs ), payment requests and all relevant CIB service applications and fulfill them in an accurate, timely and professional manner

• Contacting Corporate Clients to advise on readiness of Delivery Items (certificates, cheque books, LG s ) and returned cheques.

• Efficient handling of custody items, and keys as per custodian matrix and relevant P&P

• Adhering to Branch Operating Model and COSO Model.

Desired Candidate Profile

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Job Requirements:

• Education: Bachelor's degree in business administration or any related field.

• Experience:2 3yearsofbankingexperience

• Fluent in English

• Full awareness of bank s products, services, P&P, rules ®ulations.

• Full awareness of TB services

• Excellent sales, communication, negotiation, and interpersonal skills.