Application Support Engineer ????️????We’re Hiring: Application Support Engineer (Saa S Platforms)
Job Summary:Morasalaty is hiring an Application Support Engineer to support our Saa S platform and ensure high-quality customer experience. The role focuses on troubleshooting deep technical issues, handling advanced customer requests, and working closely with engineering teams to resolve application incidents efficiently.
???? Location: Cairo (Maadi residents preferred)???? Industry: Saa S / Tech⏳ Experience: 3+ Years
Key Responsibilities:
Technical Troubleshooting: Diagnose, investigate, and resolve complex application and software integration issues raised by clients.
Incident Management: Effectively handle, document, and track software bugs and system performance incidents within ticketing systems.
Issue Escalation: Work closely with backend developers and product teams to escalate critical technical incidents with clear reproduction steps.
System Monitoring: Monitor application uptime and integration logs to proactively identify and fix system errors.
Requirements:
3+ years of experience as an Application Support or Technical Support Engineer.
Essential: Direct experience supporting Saa S applications, APIs, or software products is a must.
Solid analytical skills, familiarity with ticketing/monitoring tools (e.g., Jira), and basic understanding of databases or APIs.
???? How to Apply:Apply directly via Linked In by clicking the "Apply" button on this post.