Company Description
Tabby is a leading financial technology company transforming how millions in the Middle East manage their finances. Partnering with over 50,000 global and local brands, including SHEIN, Amazon, IKEA, and Samsung, Tabby enables customers to enjoy flexible payment options online and in stores. Headquartered in Riyadh, the company serves Saudi Arabia, the UAE, and Kuwait. With a recent valuation of $4.5 billion, Tabby continues to drive innovation in the fintech space.
Role Description
This is a full-time, on-site role based in Cairo for an English Customer Support Agent. The role entails providing exceptional customer support to resolve queries and ensure a seamless experience for Tabby’s users. Key daily tasks include responding to customer inquiries, troubleshooting issues, maintaining service quality standards, and escalating critical cases when necessary. You will also collaborate across teams to provide feedback and ensure continuous improvement of Tabby’s customer experience.
Qualifications
Excellent English communication skills, both written and verbal, at a minimum B2-C1 level Customer service experience, including handling inquiries, resolving issues, and maintaining service standards Proficiency with technology tools, including CRM platforms, ticketing systems, or communication software Strong problem-solving skills and the ability to think critically under pressure Adaptability, teamwork, and a proactive attitude towards customer satisfaction Familiarity with the financial technology sector is a plus Bachelor’s degree or recent graduate in any field Ability to work on-site in Cairo and maintain flexible working hours, including shifts