Company Description i SON Xperiences – Smarter Empathic AI is at the forefront of blending advanced artificial intelligence with genuine human connection. The company designs AI-powered customer engagement solutions that help organizations innovate, improve efficiency, and deliver seamless experiences. By focusing on empathy and meaningful interactions, i SON Xperiences enables businesses to scale smarter while maintaining a human-centered approach. As pioneers in this space, the team is shaping the future of AI-driven customer experience for global partners. Role Description This is a full-time, on-site Spanish Speaker role based in Cairo, Egypt. The successful candidate will handle customer interactions in Spanish across various channels such as phone, chat, email, and messaging platforms, ensuring clear, friendly, and solution-oriented communication. Daily responsibilities include responding to inquiries, troubleshooting basic issues, documenting interactions accurately in internal systems, and escalating complex cases to the appropriate teams. The role also involves following quality and compliance guidelines, meeting performance targets, and providing feedback on recurring customer issues to support continuous improvement. Collaboration with supervisors and colleagues to share best practices and maintain a positive, inclusive work environment is an important part of this position. Qualifications Strong proficiency in spoken and written Spanish, with good command of English for internal communication. Customer service and communication skills, including active listening, empathy, and a professional, solution-focused approach. Basic computer literacy and ability to navigate CRM tools, ticketing systems, and common office applications. Problem-solving skills, attention to detail, and the ability to follow structured processes and guidelines. Previous experience in customer support, contact centers, or service-oriented roles is an advantage. Ability to work on-site in Cairo, Egypt, including flexibility to work in shifts, weekends, or holidays as required. High school diploma or equivalent; a diploma or degree in languages, communication, or a related field is a plus. Adaptability, willingness to learn about AI-enabled tools and processes, and a commitment to respectful, inclusive teamwork.