Job Purpose
Maintain the billing quality and ensure the billing system running with a good flow through developing, assessing & maintaining all billing systems (Billing System, Payment system & Bill presentment solution).
Report To Position Name
-Receives business demands for new plans, changes or problems for applications to assess them and provide feedback in terms of; feasibility, time constraints and system performance and provide feedback to business with opinion with regards to plan implementation-Solve problems or implement new plans received from the business on the system to serve the business as needed-Provide a second line technical support for the billing team to solve technical problems for customer to ensure customer satisfaction and maintain a high billing quality and accuracy-Contact the system vendors for system trouble shooting and problem solving to ensure the security and flow of the billing cycle-Overview the billing cycle to prevent problems, crashes and provide technical support to ensure the flow of the cycle and secure the billing quality and SLA.