Job Description

Roles & Responsibilities

Responsibilities 

Creative Leadership & Menu Innovation

• Design and execute visually compelling, seasonal pastry menus across restaurants, lounges, in-room dining, banquets, and events.
• Reflect each brand s identity wellness and artisanal simplicity for Banyan Tree, bold and expressive creations for Delano.
• Introduce innovative techniques and presentation styles that elevate guest expectations and create memorable moments.

Operational & Quality Excellence

• Oversee day-to-day pastry kitchen operations to ensure efficiency, consistency, and high standards of hygiene and safety.
• Maintain compliance with HACCP and all local food safety regulations.
• Optimize production to control waste while preserving premium quality.

Team Development & Culture

• Recruit, mentor, and develop a high-performing pastry team, fostering a culture of learning, innovation, and collaboration.
• Conduct regular training sessions to enhance technical skills and service orientation.
• Build a strong team culture in alignment with the Heartist values and brand philosophies of Banyan Tree and Delano.
• Provide ongoing coaching and development opportunities aligned with departmental goals.

Financial & Inventory Management

• Manage budgets, control food and labor costs, and align with hotel financial objectives.
• Oversee sourcing, purchasing, and stock management with a focus on quality and sustainability.
• Support monthly forecasting and reporting with the Executive Chef and Finance team.

Guest Engagement & Brand Collaboration

• Actively engage with guests during key dining events and special occasions.
• Collaborate with F&B and Marketing on PR initiatives, seasonal concepts, and social media content.
• Represent the pastry vision of both brands internally and externally, contributing to their culinary reputation in the market.

Service Excellence & Quality:

• Champion a culture of culinary excellence and intuitive service. Lead and promote a culture of exceptional service and hospitality across the culinary team, ensuring that every guest experience exceeds expectations.
• Implement Service Standards & Training: Establish and enforce clear service standards, and create tailored training programs to ensure all team members consistently deliver high-quality service.
• Guest Feedback Integration: Actively solicit, listen to, and respond to guest feedback, using insights to continuously refine culinary offerings, enhance service quality, and adapt to guest needs.

Training & Development:

• Lead recruitment, training, and professional development for all kitchen staff, ensuring they possess the necessary skills to maintain operational excellence.
• Promote continuous learning and development by introducing training programs focused on food quality, cooking techniques, and safety standards.
• Encourage creativity, collaboration, and a positive work environment within the kitchen.
• Promote career growth and professional development for team members, identifying training needs and providing opportunities for learning.

Sustainability:

• Champion sustainable practices within the culinary department by sourcing locally grown, organic ingredients, and reducing food waste.
• Collaborate with the sustainability team to ensure all food-related operations align with Banyan Tree s commitment to environmental responsibility.
• Collaborate with suppliers to implement eco-friendly practices and green initiatives in all F&B operations.

Compliance & Standards:

• Ensure adherence to all health, safety, and sanitation standards, as well as compliance with local regulations.
• Maintain a safe working environment for all employees, including food safety protocols and hygiene standards.
• Ensure all staff are properly trained in emergency procedures and health & safety protocols.

Desired Candidate Profile