Job Purpose Quality & Business Development Specialist supports the execution and monitoring of quality, business development, and process improvement initiatives within the  Mercedes-Benz automotive segment  at Abou Ghaly Motors.
The role ensures compliance with  Mercedes-Benz Dealer Standards , supports internal audits and quality reporting, tracks operational KPIs, and contributes to continuous improvement initiatives aimed at enhancing operational excellence, customer satisfaction, and brand standards.
Responsibilities: Mercedes-Benz Dealer Standards & Internal Audits Support the implementation and monitoring of  Mercedes-Benz Dealer Standards  across all relevant automotive operations.
Conduct internal audits in line with Mercedes-Benz requirements and the approved audit plan.
Document non-conformities, recommend corrective actions, and follow up with concerned departments.
Participate in Mercedes-Benz Dealer Standards audits conducted by the Market Performance Center.
Maintain and update business development documentation, audit reports, presentations, and development plans.
Quality Assurance & Performance Monitoring Prepare monthly  Quality Assurance reports  in line with Mercedes-Benz standard processes.
Monitor the performance of diagnostic and inspection tools used within the Mercedes-Benz service operations.
Track and analyze KPIs related to service quality, technician productivity, and customer satisfaction (CSI).
Support corrective and preventive actions to address quality gaps and reduce repeat service issues.
Monitor customer feedback and complaints and support improvement initiatives.
Business Development & Manufacturer Coordination Support follow-up on AGM’s commitments and target agreements with  Mercedes-Benz Egypt .
Coordinate with internal automotive departments to ensure alignment with manufacturer requirements and timelines.
Process Improvement & Systems Support Support continuous improvement of automotive business processes and operational systems.
Assist in developing procedures, tools, and documentation to improve efficiency and compliance.
Support enhancements to software and business solutions aligned with Mercedes-Benz standards.
Dealer Management System (DMS) Support compliance of the Dealer Management System with  Mercedes-Benz automotive standards .
Assist in system rollouts, updates, and digital initiatives related to Mercedes-Benz operations.
Coordinate with internal teams and software providers on system-related activities.
Continuous Improvement & Organizational Support Contribute ideas for service and business development within the Mercedes-Benz segment.
Support initiatives to improve customer satisfaction (CSI) and employee engagement.
Work closely with cross-functional teams to promote a performance-driven and quality-focused culture.
Bachelor’s degree in business administration, Engineering, Management, or a related field.
Knowledge of process management and quality systems is an advantage.
Minimum  3 years of experience in automotive dealerships , preferably within  Mercedes-Benz or premium automotive brands .
Good understanding of  Mercedes-Benz dealer systems, standards, and operational requirements .
Knowledge of automotive dealership operations across sales, service, and aftersales.
Strong coordination, communication, and reporting skills.
Analytical mindset with strong attention to detail.
Ability to manage multiple priorities in a structured and compliant manner.
Very good command of  English  (spoken, written, and reading).