The Senior IT Support Engineer is responsible for delivering high-level technical support to office users, ensuring the smooth and efficient operation of IT systems. This role involves troubleshooting hardware and software issues, providing timely assistance to users, maintaining office IT infrastructure, and contributing to the continuous improvement of IT services. The Senior IT Support Engineer will also play a key role in mentoring junior team members and implementing best practices to enhance the organization's technical capabilities
Following the ITIL process, the Senior IT Support Engineer reports to the Head of IT Service Delivery & Governance and collaborates closely with other IT Support Engineers across various office locations