Perform QA document control activities in compliance with ISO standards and internal/external requirements, including processing, approval, distribution, and archiving.
Coordinate the revision, review, and approval of procedures in line with ISO 9001 / ISO 22000 requirements.
Review quality outputs, change control, validation, and qualification documents.
Maintain internal audit program results (OPRP & PRP results) in accordance with ISO requirements.
Assist in quality investigations, including customer complaint investigations and ISO-related non-conformances.
Participate in internal, external, and customer audits (ISO audits).
Investigate non-conformances and consumer complaints, perform root cause analysis, implement corrective and preventive actions (CAPA), and monitor improvements.