- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently and accurately.
- Answer phone calls, respond to emails, and handle guest inquiries in a professional manner.
- Coordinate with housekeeping and maintenance teams to ensure guest requests are fulfilled promptly.
- Maintain up-to-date records of room availability and reservations using hotel management software.
- Process payments, issue invoices, and handle cash or credit transactions securely.
- Provide guests with information about hotel services, amenities, and local attractions.
- Resolve guest complaints or issues promptly, escalating to management when necessary.
- Ensure the reception area is tidy, organized, and presentable at all times.
- Assist with administrative tasks and support other hotel departments as needed.
1-2 years of experience in a receptionist or front desk role, preferably within the hospitality industry.Excellent verbal and written communication skills.Strong organizational and multitasking abilities.Professional appearance and demeanor.Proficiency in using office equipment and hotel management software.Ability to remain calm and courteous under pressure.Attention to detail and a commitment to delivering high-quality service.Flexibility to work various shifts, including weekends and holidays.Strong problem-solving skills and a proactive attitude.Ability to work effectively in an office-based environment.