The Customer Success Manager at CEQUENS plays a critical role in ensuring customer satisfaction and product adoption, driving retention and loyalty. This position is geared towards building strong relationships with customers, understanding their needs, and acting as the primary point of contact for all customer inquiries and issues.

• Guide new customers through the onboarding process to ensure they quickly adopt and effectively utilize CEQUENS' products and services.
• Deliver training sessions and create educational materials that help customers maximize their use of the platform.

• Manage a portfolio of high-profile clients by developing a deep understanding of their business needs and objectives.
• Conduct regular check-ins to assess customer satisfaction and address any concerns, ensuring proactive management of client relationships.

• Champion the voice of the customer within CEQUENS, gathering and communicating feedback to drive improvements in products and services.
• Develop and maintain playbooks for customer success strategies that can be replicated across the team to improve customer outcomes.

• Monitor key success metrics, including product usage, customer satisfaction scores, and renewal rates to identify risks and opportunities.
• Work with customers to develop strategies for continuous improvement and product adoption.

• Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience across all touchpoints.
• Assist in the transition of customer feedback into actionable insights that can be leveraged to enhance the CEQUENS platform.