- Manage customer queries, feedback, and complaints.
- Run retention and loyalty campaigns (email, SMS, CRM).
- Track NPS, repeat purchases, and customer lifetime value.
- Collaborate with marketing on personalized communication.
- Analyze customer data and trends to develop actionable insights that support sales, marketing, and customer service strategies.
Bachelor’s degree in Business Administration, Information Technology, Marketing, or a related field.2-5 years of proven experience in CRM/customer experience roles.Strong understanding of CRM platforms such as HubSpot, Klaviyo, Salesforce, or similar systems.Demonstrated ability to analyze data and translate findings into actionable business strategies.Excellent communication and interpersonal skills for effective collaboration across departments.Solid organizational skills with the ability to manage multiple projects simultaneously.Proficiency in Microsoft Office Suite and data visualization tools.