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Technical Support Engineer

Smart Telecom Solutions - Egypt - Giza
Experience: 1 to 3 years
Salary: Confidential
Employment: Full Time
Gender: Male
Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
  • Provide first and second-level technical support to clients, resolving hardware, software, and network issues promptly.
  • Diagnose, troubleshoot, and resolve technical problems related to ICT and telecommunications systems.
  • Respond to customer inquiries via phone, email, or onsite visits, ensuring high levels of customer satisfaction.
  • Document and track support requests, solutions, and follow-up actions using ticketing systems.
  • Collaborate with engineering teams to escalate and resolve complex technical issues.
  • Install, configure, and maintain ICT and telecom equipment, including servers, routers, switches, and security devices.
  • Conduct preventive maintenance and system health checks to ensure optimal performance and uptime.
  • Provide technical guidance and training to end-users on system usage and best practices.
  • Assist in the deployment and integration of new technology solutions for clients.
  • Stay updated on the latest industry trends, products, and best practices to enhance support capabilities.
Apply on the Job Website
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com